Refund and Cancellation Policy

This policy explains how refunds and cancellations work at Elegant Image ("Elegant Image"). It is part of our Terms of Service. Our goal is to be clear and fair so there are no surprises. If something does not seem right, email jennamcshinsky@gmail.com and we will work with you.

The short version

• Fees are generally non-refundable.
• Refunds, when we grant them, are at our discretion and require a request.
• Cancel appointments more than 24 hours ahead to avoid the cancellation fee.
• Salon balance, gift cards, points, and rewards have no cash value and are non-refundable.

Appointments: cancel, reschedule, late-cancel, and no-show

• Cancelling more than 24 hours ahead carries no fee. Inside that window, a $50.00 cancellation fee applies.
• Not showing up is charged a $120.00 no-show fee.
• Rescheduling. To move an appointment, contact the salon. You can cancel an upcoming appointment from your account.

Packages and store purchases

Packages and store items are generally non-refundable once purchased. Package and installment terms are shown before you buy.

Salon balance (prepaid credit)

Prepaid salon balance is not refundable and has no cash value. It is meant to be used toward salon services and purchases and cannot be redeemed for or converted to cash. Any remaining balance stays available as your credit for salon use.

Gift cards, points, and rewards

Gift cards are non-refundable and are redeemable for salon services up to the amount paid, with no cash value except where the law requires otherwise. Points, rewards, cosmetics, and other virtual items are promotional, have no monetary or cash value, are not transferable or redeemable for cash, and may be changed, expired, recalculated, or removed by the salon.

How to request a refund

Refunds, when granted, are at the salon's discretion. To ask for one, email jennamcshinsky@gmail.com with your name, the charge or date, and the reason. If we approve a refund, the customer covers any payment-processing or refund fees, and we return the remaining amount to your original payment method. Approved refunds are typically processed within a reasonable time after review.

Contact us

Questions about refunds or cancellations? Email jennamcshinsky@gmail.com.