Frequently asked questions
Everything you might wonder before your first appointment. Search or browse by topic.
Booking
Pick the service you want and a time that works. Elegant Image confirms the time with you, and you get a reminder before the day.
As early as you can, especially around weddings and events. If your date is close, ask Elegant Image what is still open.
Yes. Add photos or notes when you book, so Elegant Image knows what you have in mind and can set aside enough time.
Tell Elegant Image as soon as you know. How much notice is needed, and any fee, are set by Elegant Image, so ask when you book.
On the day
The address is on your appointment, and Elegant Image confirms it with you before the day.
It depends on the service you booked. The length is shown when you book, and Elegant Image will say if what you want needs longer.
Ask Elegant Image when you book. What helps depends on the service, and a quick message beforehand saves time on the day.
Ask Elegant Image first. Space and timing vary, so it is better to check before the day than on it.
Paying
It depends on the service. Elegant Image shows the price before you confirm, and the price you see is the price you are charged. If you change the service on the day, Elegant Image will tell you what that changes.
You pay in the app with a card. Elegant Image will tell you whether that is when you book or after your appointment, and every payment shows up in your account with a receipt.